With the increasing security and compliance requirements, voice loggers have become a crucial part of the financial institutions and banking ecosystems. Alliance Infotech’s Arcane is a versatile voice logger which records all the clientele and trading activities in a secure format. Arcane provides multi-level rights and permissions for users and groups to prevent unauthorized access to the valuable information. The archives can be conveniently and readily accessed using the intuitive interface. For fine analysis and search, the arcane comprises of an advanced filtering engine which offers a plethora of user defined options. Arcane’s highly superior and secure solutions help to enhance the security and quality standards of the organizations.
- Record all interactions between the customers and the employees for complete transparency
- Protection against unjustified claims for damages
- Comprehensive data reporting and auditing
- Reduce the liability exposures and enhance risk management
- Consolidate and centralize all the interactions to identify user and market trends
- Tag interactions for quick reference and identification
- Support for all major telecommunication equipment providers such as Avaya, NEC, Alcatel, Siemens, Cisco, Panasonic, Ericsson and many others
- Seamless integration with Alliance’s Ensembler – The Absolute Sales Automation Tool
