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Subsequent to the tremendous increase of the call flows in the contact centers, maintaining the call quality and the efficiency of the agents becomes a huge task. Alliance Infotech’s Arcane is unified voice logging solution to overcome these problems. Arcane supports analog, digital, pseudo lines, VoIP, GSM, CDMA and hybrid telephony environments and records all the interactions in a secure format. These interactions can be stored and accessed conveniently using the intuitive interface. The open and customizable architecture allows arcane to easily integrate in the existing network setup and perform as stipulated.

  • Provides complete transparency into the customer interactions subsequent
  • Helps to monitor and analyze the employees performance against quality parameters maintain
  • Aids in building strong customer relationships and improving strategic decision making
  • Supports tagging the interactions for quick reference and identification
  • Helps to enhance the employee’s soft skills using the integrated remarks form
  • Provides Multi-Level security for users and groups for system access control
  • Supports user defined search and periodic archiving options
  • Provides resourceful playback and reporting options
  • Offers seamless integration with 
 

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